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Return and Refund Policy

Last updated: September 10, 2026

At Novrix Digital, we want our customers to be satisfied with their purchases. This Return and Refund Policy applies to purchases made through novrixdigital.com.

1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days from the date you receive the product, without having to provide a reason, in accordance with applicable consumer protection laws.

To exercise your right of withdrawal, please contact us at info@novrixdigital.com before the 14-day period expires.

2. Return Conditions

Returned products must be returned in the condition in which they were received, together with all accessories, components and documentation supplied with the order.

Customers may handle the product only to the extent necessary to establish its nature, characteristics and functioning. Any reduction in value caused by excessive handling may be deducted from the refund where permitted by applicable law.

3. How to Request a Return

To request a return, contact us at:

Email: info@novrixdigital.com
Phone: +39 347 853 4585

Please provide your full name, order number and reason for the return. We will provide you with the necessary return instructions.

4. Return Shipping

Unless otherwise required by applicable law, the direct cost of returning a product following a change of mind may be borne by the customer.

If you have received an incorrect, damaged or defective product, please contact us before returning it.

We recommend using a tracked shipping service and keeping proof of shipment.

5. Refunds

Once we receive and inspect the returned product, we will process the applicable refund in accordance with consumer protection laws.

Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise expressly agreed.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or does not correspond to what you ordered, please contact us as soon as possible at info@novrixdigital.com.

Please include your order number and, where appropriate, photographs or other information showing the issue.

This policy does not affect your statutory rights regarding defective or non-conforming goods.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible and you may need to follow the return procedure.

8. Exchanges

Product exchanges are subject to availability. Please contact us before returning an item if you would like to request an exchange.

9. Company Information

Trading name: Novrix Digital
Legal name: NICCOLI DAVIDE
Legal form: Sole Proprietorship
Registration number: NCCDVD03C28G491T
VAT number: IT07536180487

Registered address:
Via del Saccardo 71
50041 Calenzano (FI)
Italy

Email: info@novrixdigital.com
Phone: +39 347 853 4585
Website: novrixdigital.com

10. Contact Us

For any questions regarding returns or refunds, please contact:

Novrix Digital
Email: info@novrixdigital.com
Phone: +39 347 853 4585